In the heart of Boston, nestled between trendy cafes and bustling diners, stood a small West African restaurant struggling to stay afloat. Despite its unique flavors and loyal patrons, the restaurant was bleeding revenue due to inefficiencies, a sprawling menu, and missed opportunities to connect with its best customers. That’s when I stepped in, using revenue management principles and data science to turn things around. Here’s how we worked together to transform this hidden gem into a thriving business.
